Refund Policy

Last updated: November 8, 2026

Everything on Tim’s Printables is a digital download, so there is nothing to send back. This page explains when you can get your money back and how to ask.

Single printables and bundles

Printables and bundles bought on their own are not refundable, with two exceptions. I will refund the purchase if:

• the file is faulty (it will not open, is damaged or is missing pages) and I cannot fix it by sending you a working copy, or
• you bought the same printable twice by mistake.

Memberships

You can get a full refund of a membership payment if you have not downloaded any printables since that payment. Once a printable has been downloaded, the payment is not refundable.

This also applies to yearly renewals: if your membership renewed and you have not downloaded anything since, you can ask for the renewal to be refunded.

You can cancel your membership at any time from your account page. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

How to ask for a refund

Email me at timvandevall@gmail.com within 30 days of the payment. Please include the email address you used to buy, the date of the purchase and what went wrong.

Email is answered Monday to Friday, in the order it arrives. If the refund is approved, it goes back to the card or PayPal account you paid with. Your bank or PayPal may take a few business days to show it.

Questions about this policy? Contact me.